Contact us
Email us at accounts@allday.design.
Tell us your iPhone model, your iOS version and the app version (Settings, at the bottom). Never send us your duas or photos: we don't need them to help you.
Common questions
The count is wrong. How do I fix it?
Tap the circuit or length number in the Tawaf or Sa'i screen. The sheet that opens lets you undo the last one or set the count by hand. The count moves only when you tap.
Is everything free?
Yes. Every feature is free for everyone: the rites and their counts, several Umrahs side by side, the guide for another Umrah from Makkah, Umrah for someone else, Practice Tawaf and Practice Sa'i. There is no subscription and no trial.
What do the Support purchases do?
Supporter, Gold and Cosmic are optional, one-time purchases that support the app. Each adds a decorative style and a supporter stamp to your shareable Umrah card, and earns a "Thank you" badge. They unlock nothing.
I bought a Support tier. How do I get it on a new phone?
Open the Support screen (Journey → Prepare → the Support card, or the end of Settings) and tap Restore Purchase while signed in to the same Apple ID.
How do I add another Umrah?
Open Memories and tap Add another Umrah once your Umrah is done. Your earlier Umrahs stay in the list. It is free.
Do I need an account?
No. Every feature works without one. An account only keeps your Umrah times and steps on every phone you sign in to. Your photos stay on the phone.
How do I get a refund?
Apple handles all payments. Request a refund at reportaproblem.apple.com.
How do I delete my account?
In the app: Settings → Account → Delete account, then hold to confirm. Your account is deleted straight away. Your Umrah on the phone stays.
How do I start again or clear my data?
To reset or cancel the Umrah in progress, open Settings → This Umrah. To clear your data, open Settings → Reset data, choose what to clear, then hold to confirm. Save any photos you want to keep to your device first.
How do I turn off usage data?
Settings → Share anonymous usage. Usage data never includes your duas, photos or location.
Where are my photos?
Only on your phone, inside the app. Open a photo in Memories and tap Save to device to copy it to your photo library. Deleting the app deletes the photos inside it.
Does the app use my location?
Never. The Tawaf and Sa'i companions follow your taps and your pace. Prayer times use the city you pick.
Is my Umrah valid?
The app helps you keep track of the steps; it never rules on validity. For a ruling on your own situation, ask a qualified scholar.